Shipping policy

🚚 Shipping Updates

• We offer free worldwide shipping on orders over $50.

For US Customers:

• Orders are checked and packed within 3 business days.
• You will receive an email with tracking information once your order ships.
• Delivery typically occurs within 6-10 business days, depending on your destination.

For International Customers:

• Orders are checked and packed within 3 business days.
• Tracking details will be sent via email after shipment.
• Delivery usually takes between 6 and 10 business days, depending on your country.

Shipping Rates & Estimated Delivery Times

Customs, Duties, and Taxes:

• We cover all applicable customs duties and fees to the USA, Germany, France, UK, Canada, Italy, Australia, Spain, Israel, Mexico, New Zealand, and Hong Kong.
• For other countries, customs duties, taxes, and import fees are the responsibility of the customer.
• These charges are paid directly to your local customs authorities.
• The package will display the declared value of your order.
• We are not responsible for packages not delivered due to refusal to pay customs fees.

Delivery & Address Accuracy:

• Once a package is confirmed as delivered, we cannot issue a refund or replacement.
• Please ensure your shipping address is accurate and secure.
• Orders with incorrect or incomplete addresses cannot be refunded unless the shipment is returned to us.
• Returned packages due to incorrect address may incur additional shipping charges for re-shipment.
• If you discover your order information is wrong, contact us promptly at ArcherHarmony61876@hotmail.com with your order number before the order ships.
• In rare situations, you might need to collect your package from the local post office.
• We cannot refund or replace packages refused by the recipient.
• Since shipments originate from overseas, refused packages will not be returned to us.

Returns:

• If you no longer need your purchased items, please contact our customer service team at 
  cneugocom466862@outlook.com
   to submit a return request.

Contact Information:

• Trade name: 
  HONGKONG TRENDGO LIMITED
• Phone number: 
  +852 65582881
• E-mail: cneugocom466862@outlook.com
• warehouse address: 
  8-20 NANKING STREET,DAVID HOUSE, ROOM 304, 3/F, Yau Tsim Mong, Kowloon，Hong Kong